Returns and complaints will only be handled when submitted with the correct form; Båstadgruppen will not accept any packages sent back without this form. Packages unaccompanied by the correct carrier-approved form will be returned to the sender, with all shipping charges borne by the sender. The Returns & Complaints form can be obtained by contacting Båstadgruppen via “Frequently Asked Questions” at www.bastadgruppen.com or by emailing info@bastadgruppen.com
Upon agreement regarding a return or complaint, the buyer is given an SRO number for the return or complaint. Returns without an SRO number will be returned to the buyer with a service charge of SEK 150 as well as an additional shipping cost.
Articles included in addition to those listed on the form will be returned to the buyer, and the buyer will be charged a handling fee of SEK 150 as well as an additional shipping cost. Buyers will also be charged a handling fee and return shipping for any uncancelled backorders
Complaints
When filing a complaint, the buyer needs to cite the product’s article number, colour code and size, as well as the reason behind the complaint. The buyer must attach images of the product for the applicable claim application. In the case of a complaint, Båstadgruppen always replaces the product. Garments with minor sewing errors may be repaired rather than replaced. Products should be freshly laundered/cleaned when sent back in a complaints case.
If your complaint is regarding a branded product made outside of Båstadgruppen, Båstadgruppen is not responsible for this product.
Returns
A buyer wishing to cancel their purchase should notify Båstadgruppen of the return no more than 30 days from the date of delivery. Returns from more than 30 days ago will not be processed as the right to make a return has passed. The Returns & Complaints form can be obtained by contacting Båstadgruppen via “Frequently Asked Questions” at www.bastadgruppen.com .
The buyer is responsible for thoroughly inspecting the items immediately upon delivery, and Båstadgruppen should be notified of any issues in writing via claims@bastadgruppen.com within 5 business days of the buyer receiving the order.
For all returns, except for complaints, the following applies:
- The product must be in new condition, in the original packaging, and the product must be in the supplier’s current and stocked assortment.
- The product packaging should be undamaged and in its original condition, with all labels or other details intact.
- The buyer pays for all return shipping (does not apply to complaints).
- Products delivered to the buyer more than thirty (30) days ago may not be returned.
- Only items listed on the Returns form may be accepted as an approved return.
- Branded garments may not be returned.
- For the following markets: In Norway, Iceland and Switzerland, there is a mandatory administrative return fee of: SEK 250/EUR 25 per return order.