Sorry to hear you've received a complaint, please follow our instructions below to ensure your case is handled in the best way possible!
The easiest way is to fill out the form here. To process your case as smoothly as possible, we need the following information:
- A clear description of the defect and how it occurred.
- Order or invoice number when the item was ordered from us.
- Item number including color, size, and quantity
- Clear pictures of the defect, as well as a full image of the product. Sample images for each product can be found further down.
- A clear picture of the entire label on the inside of the product where we can see the production number.
Please note that we may need additional information or images from you. Keep the product until you have been informed whether it is approved or not.
Here are example images of the pictures we need to evaluate your complaint request:
SHOES:
TEXTILE:
HEARING PROTECTION:
HELMET: